Shipping & Delivery Policy

We at Hadaiq Mahrah are committed to providing a professional delivery experience that ensures your purchases arrive in the best possible condition. We currently serve Riyadh and its affiliated areas according to the following guidelines:

1. Delivery Zones & Fees

Delivery costs are determined based on the geographical area and appear automatically when selecting the address on the checkout page:

Within Riyadh City: 27 SAR.
Ad Diriyah and Al-Uyaynah: 30 SAR.

2. Processing & Delivery Time

Handling Time: Orders are processed and prepared within 1 to 3 business hours from the time of order confirmation.
Same-Day Delivery: For orders confirmed before 2:00 PM throughout the week (except Fridays).
Delivery within 24 Hours: For orders confirmed after 2:00 PM.
Friday Policy: Friday is an official day off for our delivery team. All orders received on Friday will be scheduled and delivered as a high priority on Saturday.

3. Commitments & Data Accuracy

In the event of exceptional order volume or circumstances beyond our control, we are committed to delivering the order within a maximum of 48 hours from the original order time, with the customer being notified of any updates.
The customer is responsible for providing an accurate address and a correct mobile number to ensure the delivery process is completed successfully and on time.

4. Order Tracking

Once dispatched, the delivery representative proceeds directly to the address provided in the order based on the assigned delivery route. The customer will be contacted via phone call or WhatsApp upon arrival or shortly before, to ensure prompt receipt and the presence of the recipient at the location.

5. Unclaimed Orders & Cancellation:

Delivery Response: The customer is required to respond to the delivery representative and schedule a delivery time (up to 2 attempts max).
Right to Cancel: If the customer is unresponsive or unreachable, Muhrah Gardens reserves the right to cancel the order and return it to the store to protect product safety and live plants.
Deduction & Refund: Upon cancellation due to non-receipt, the order will be canceled and the remaining balance will be refunded to the customer’s original payment method/bank account, after deducting the actual delivery fees (even if the order qualified for free shipping).
Reshipping Fee: Rescheduling delivery after the order has been returned to the store will incur a new delivery fee.